Techevolution enhancing the solution…
It has been a very busy period for Techevolution, just one of the reasons why I haven’t had time to update this blog for quite a while. Back in November 2014 we took the opportunity of moving to larger offices in Bramhall and have settled in really well. More space means more room to expand, and plans are in place to continue to grow organically in the near future and beyond.
In addition to the increase in office space, Techevolution have invested in enhancing and streamlining the business model with the implementation of Autotask, a helpdesk and business management tool designed specifically for the IT support industry. Over the next 2 months we will be working to configure and deploy this solution with the intention of rolling it out on the 1st of May 2015.
By deploying Autotask we are able to better track, process and monitor client tickets and support tasks, in return, our clients will experience a better quality of service. In short, it’s a very exciting time for Techevolution.
There’s a saying that ‘all good things come in 3s’ and we are no exception. The 3rd enhancement to the business is a complete overhaul of our client system monitoring service. From the 1st of April 2015 we will be providing a proactive remote management service to our clients. This solution can be deployed on all of our client’s PCs and servers, and will actively monitor system health and status. It has the ability to report back to us and raise fault tickets if issues are detected, this solution is certain to benefit the client and potentially save time and costs going forward.
Great things ahead for Techevolution and our clients, so finally I would like to thank all of our clients for choosing Techevolution as your IT support provider, we very much appreciate your business and look forward to the future with excitement.